Returns & Exchanges
At Smeg UK, we want you to be completely satisfied with your iconic Italian appliances. If you change your mind, you can return your unused product in its original packaging within 28 days of delivery for a full refund.
Initiate Your Return
Contact our dedicated customer service team or log into your Smeg account to request a Return Merchandise Authorisation (RMA) number.
Prepare the Appliance
Ensure the product is securely packed in its original box with all accessories, manuals, and protective inserts to prevent damage during transit.
Arrange Collection
For large appliances, we will schedule a professional courier collection; for small appliances, please use the provided prepaid shipping label at a local drop-off point.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing