Frequently Asked Questions
Everything you need to know about your Smeg purchase and experience.
What are the standard delivery times for Smeg appliances?
Small appliances are typically delivered within 3-5 working days. For large major appliances, our specialist two-man delivery team will contact you within 48 hours of your order to schedule a convenient delivery date.
How do I register my product for warranty?
You can register your Smeg product online through our official website. Registration ensures you receive the full benefits of our manufacturer's guarantee and provides easy access to support should you need it.
What is your return policy for online orders?
We offer a 14-day cooling-off period. If you are not completely satisfied, you can return your unused product in its original packaging for a full refund. Please contact our customer service team to initiate the process.
Do you offer installation services for built-in appliances?
Yes, we offer professional installation services for most large appliances at an additional cost. You can select the 'Installation' option at the checkout page when purchasing your oven, dishwasher, or washing machine.
Where can I find spare parts for my Smeg appliance?
Genuine Smeg spare parts and accessories can be purchased directly through our dedicated parts portal or by contacting our technical support team to ensure compatibility with your specific model.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and interest-free finance plans for qualifying purchases.